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Support Advisories

Monetra 8.9.2 Available - Security Fixes Included

Posted by SpeedLine Support on Mar 8, 2019 9:47:36 AM

Monetra 8.9.2 has been released and is available for immediate upgrade.

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Topics: Monetra Updates, PCI

Support for New UnionPay Credit Card BIN Range

Posted by Jim Allison on Dec 18, 2018 8:00:00 AM

China UnionPay (CUP) will be issuing credit cards to their customers in January 2019 with a new 8-series BIN range. An upcoming release of SpeedLine, available in early 2019, will support this new range. These cards use the Discover network for processing and will act like Discover cards when entered into SpeedLine.

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Topics: Monetra Updates, Credit Cards

Regarding Vantiv WorldPay Notice to Discover-Accepting Merchants

Posted by SpeedLine Support on Dec 6, 2018 3:42:03 PM

Some SpeedLine customers have been notified by Vantiv Worldpay that all Discover-accepting merchants will need to support new 8-series BIN range cards from UnionPay, starting in January 2019.

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Topics: Credit Cards, Worldpay

Now Use Android Devices with Pay@ the Door

Posted by Lisa Siddons on Dec 4, 2018 3:21:47 PM

SpeedLine Pay@ the Door now offers even more flexibility: use either Apple or Android mobile devices with the chip-enabled EMV PIN pad. Save on fees and chargebacks while providing your customers with a fast, secure, payment transaction right on their doorstep. 

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Topics: Mobile Payments, Pay@ the Door, SpeedLine Pay

SpeedLine 7.3 Release 15 available now

Posted by SpeedLine Support on Nov 26, 2018 3:23:50 PM

SpeedLine 7.3 Release 15 is available today.

There are no PCI affecting changes in this release. It is recommended that customers who use Mercury Pay, , Vantiv Express, or Pay@ the Door upgrade.
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Topics: SpeedLine Releases

Monetra 8.8.0 Available

Posted by SpeedLine Support on Nov 6, 2018 1:22:17 PM

Monetra 8.8.0 has been released and is available for immediate upgrade.

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Topics: Monetra Updates

SpeedLine 7.3 Release 13 available now

Posted by SpeedLine Support on Oct 30, 2018 1:22:22 PM

SpeedLine 7.3 Release 13 is available today.

There are no PCI affecting changes in this release. It is recommended that customers who use Mercury Pay, Punchh, Vantiv Express, or triPOS Direct should upgrade.
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Topics: SpeedLine Releases

SpeedLine 7.3 Release 12 available now

Posted by SpeedLine Support on Oct 9, 2018 2:27:35 PM

SpeedLine 7.3 Release 12 is available today.

There are no PCI affecting changes in this release. It is recommended that customers who use SpeedLine Connect, SpeedDine, Vantiv Express or triPOS Direct should upgrade.
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Topics: SpeedLine Releases

New Integration: BeerBoard SmartBar

Posted by Jennifer Wiebe on Oct 5, 2018 10:23:53 AM

SpeedLine now supports integration with BeerBoard's SmartBar, a draft beer tracking technology for bars and full service restaurants. 

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Topics: Third-Party Integrations

Reminder: SpeedLine Office Move and Phone System Upgrade This Weekend

Posted by Jennifer Wiebe on Sep 27, 2018 1:54:00 PM

A quick reminder regarding support coverage this weekend as we pack up to move to our new office:

We are excited to announce that over the weekend of September 28–30, SpeedLine is moving into a new headquarters. We have expanded our current office facility several times over the past few years, but have now completely outgrown the space.

This move also provides the perfect opportunity to go live with a brand new phone system. The new system will provide a number of improvements in our ability to serve you efficiently—including faster response times for email support.

We have been planning for months to make this office move as seamless as possible for our staff and for you. SpeedLine Support will be taking your calls all weekend as we make the transition. However, due to the potential of minor disruptions in staff, network, and phone system availability during the move, please:

  • consider postponing non-urgent calls that weekend until Monday if you can; or
  • call ahead so we can better plan to avoid any delays.
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Topics: Support Service