Support Advisories

If you are processing contactless payments using an Ingenico iPP320 PIN pad, please be aware that Visa, MasterCard, and American Express have recently mandated that all contactless (tap) payments be processed using Contactless EMV. See Visa’s reminder to customers: https://usa.visa.com/dam/VCOM/regional/na/us/run-your-business/documents/emv-newsletter-jan2019.pdf.

Stores that process contactless payments but do not use Contactless EMV are at risk of fines from the card brands. Worldpay will note any potential fines on your statement. An upcoming Worldpay update will enable EMV contactless payments for customers on the Worldpay Express platform. Read on for your options.

On January 1st, 2020, the California Consumer Privacy Act (CCPA) comes into effect. The Act is intended to give residents of the state of California more control over how their personal information is used by businesses.

Read on to see if this legislation applies to your restaurant business, and how to comply with it.

As power blackouts spread across Northern California, SpeedLine would like to let customers know the best way to shut down their point of sale system equipment safely.

The Support team was recently notified by several SpeedLine customers that someone claiming to be a support agent for a credit card processor asked them to change card processing settings. SpeedLine Support investigated and found that the requests did not come from the processing company, so were likely fraudulent. Read on for recommendations.

With more than a million people facing evacuation this morning, we are watching Hurricane Florence and thinking of our customers who could be affected.

If you have been disabling or rolling back Windows Updates on your Windows 7 stations to avoid issues with continuous restarts or network printing, please email Support to schedule a time for us to connect in and complete the skipped updates and stop the issues from recurring.

If you prefer to make the changes yourself, visit the Knowledge Base on support.speedlinesolutions.com, and search for the updated steps to: "Prevent continuous restarts (boot loop) after a Windows Update."

In a recent advisory, we recommended steps to prevent continuous restarts after Windows Updates. For some of you, those steps worked. For most others, we have been able to take additional steps to resolve the problem.

Some of you may have experienced continuous restarts (also known as a "boot loop") after recent Microsoft Windows updates of your SpeedLine stations, and potentially your home computers too. 

These restarts are being caused by a conflict with the Windows Media Player Network Sharing Service, which does not allow the update to finish if it is running. We recommend taking steps to disable this service before the next Windows Update release.

In the wake of Harvey, and with Hurricane Irma bearing down on the Caribbean and Florida, we are thinking of our customers who may be in the path. If you are making preparations for the storm, here are some important tips. For the rest of us—a reminder to review our disaster preparedness plans.

The PCI Security Standard Council recently released a Defending Against Ransomware Resource Guide for merchants that SpeedLine recommends that all of our customers read. They have also posted to their blog about it (3 Things To Know About Ransomware, Fast).