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Support Advisories

Jennifer Wiebe

An occasional contributor to On Point, Jennifer led the marketing team at SpeedLine from 2002 to 2018. She loves books, yoga, playing at the beach, and commenting on bad TV with her family.
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Recent Advisories

New Integration: BeerBoard SmartBar

Posted by Jennifer Wiebe on Oct 5, 2018 10:23:53 AM

SpeedLine now supports integration with BeerBoard's SmartBar, a draft beer tracking technology for bars and full service restaurants. 

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Reminder: SpeedLine Office Move and Phone System Upgrade This Weekend

Posted by Jennifer Wiebe on Sep 27, 2018 1:54:00 PM

A quick reminder regarding support coverage this weekend as we pack up to move to our new office:

We are excited to announce that over the weekend of September 28–30, SpeedLine is moving into a new headquarters. We have expanded our current office facility several times over the past few years, but have now completely outgrown the space.

This move also provides the perfect opportunity to go live with a brand new phone system. The new system will provide a number of improvements in our ability to serve you efficiently—including faster response times for email support.

We have been planning for months to make this office move as seamless as possible for our staff and for you. SpeedLine Support will be taking your calls all weekend as we make the transition. However, due to the potential of minor disruptions in staff, network, and phone system availability during the move, please:

  • consider postponing non-urgent calls that weekend until Monday if you can; or
  • call ahead so we can better plan to avoid any delays.
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Topics: support service

Planning for a SpeedLine Office Move and Phone System Upgrade September 28-30

Posted by Jennifer Wiebe on Sep 24, 2018 9:01:00 AM

We are excited to announce that over the weekend of September 28–30, SpeedLine is moving into a new headquarters. We have expanded our current office facility several times over the past few years, but have now completely outgrown the space.

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Topics: support service

Storm Preparations: Checklist

Posted by Jennifer Wiebe on Sep 11, 2018 8:52:59 AM

With more than a million people facing evacuation this morning, we are watching Hurricane Florence and thinking of our customers who could be affected.

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Topics: restaurant managment, Security, SpeedLine Customers

SpeedLine 7.3 - New Release for LiveMaps, SpeedDine, Pay@ the Door

Posted by Jennifer Wiebe on Apr 27, 2018 11:00:21 AM

SpeedLine 7.3 is now available. 

» Request your upgrade.
» Read the Release Notes.

SpeedLine 7.3 includes support for the new SpeedDine online ordering and EMV Pay@ the Door, a security update for Monetra, and updates for LiveMaps and some reports.

LiveMaps Required Update

LiveMaps users: This new release contains some changes for your Bing mapping data integration. Please schedule your upgrade to SpeedLine 7.3 before May 15.

Monetra Security Fix

This release also includes a security update for Monetra Uniterm. All Monetra users must upgrade to SpeedLine 7.3 in the next 30 days to remain PCI compliant.

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Topics: SpeedLine Releases, Monetra Updates, PCI, upgrade

Introducing Pay@ the Door

Posted by Jennifer Wiebe on Mar 19, 2018 1:15:41 PM

Today, we are excited to announce a new delivery app for EMV payment at the door with a chip-enabled PIN pad.

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Topics: Service Advisories

Introducing SpeedDine Online Ordering

Posted by Jennifer Wiebe on Mar 19, 2018 8:03:23 AM

Introducing:

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Topics: SpeedLine Releases

Disaster Preparedness Checklist

Posted by Jennifer Wiebe on Sep 6, 2017 10:27:53 AM

In the wake of Harvey, and with Hurricane Irma bearing down on the Caribbean and Florida, we are thinking of our customers who may be in the path. If you are making preparations for the storm, here are some important tips. For the rest of us—a reminder to review our disaster preparedness plans.

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Topics: Support info

LiveMaps and SpeedWeb Users: Still running an older version of SpeedLine?

Posted by Jennifer Wiebe on Aug 24, 2017 10:04:40 AM

If you are running an older version of SpeedLine, you’ve probably noticed that despite our earlier warnings, LiveMaps is still working for you. That’s because Microsoft has granted a brief extension. According to a Microsoft announcement this week: The Bing Maps AJAX Control v7 used by SpeedLine versions previous to v7.2 Release 600 is now scheduled to be shut down on October 2, 2017.

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Topics: PCI, upgrade