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Support Advisories

Windows 10 Version 2004 Incompatibility

Posted by SpeedLine Support on Jun 22, 2020 8:00:00 AM

The SpeedLine Customer Service team has found an incompatibility between Windows 10 Version 2004 (a new Windows update), and the driver for the HASP key dongle used for SpeedLine POS licensing. These drivers are installed on all SpeedLine stations when the SpeedLine software is installed. To prevent potentially serious issues, please do not update to Version 2004 of Windows 10. Read on for details.

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Topics: technical support, Windows

Monetra 8.14.1 Release is available. (Security Fixes)

Posted by SpeedLine Support on May 11, 2020 11:48:47 AM

Monetra 8.14.1 has been released and is available for upgrade. This release contains security fixes, so all customers using Monetra should upgrade to this version within 30 days of the Monetra release date (April 27, 2020). 

Read on for full release notes from  Monetra.

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Topics: Monetra Updates

Pay@ the Door: Now With a Low Cost Mobile Card Reader

Posted by SpeedLine Support on May 5, 2020 8:00:00 AM

Pay@ the Door is a delivery game-changer that lets you accept credit and gift card payments on the customer's doorstep while saving you money. Now it's available with the affordable bbPOS Chipper mobile EMV card reader. 

Increase delivery profitability with EMV Pay@ the Door:

  • Pay lower card-present processing rates. 
  • Eliminate fraudulent delivery chargebacks.
  • Ensure secure payments, and eliminate counterfeit card fraud, with EMV.

When you use Pay@ the Door, no payment card information is taken when the order is placed. Instead, drivers take payments at the door using the SpeedLine Pay@ the Door app on a mobile device like an iPhone or iPad, and a mobile EMV card reader. This not only makes the ordering process easier for your customers, it also eliminates the uncertainty of having to provide their credit card information over the phone or internet.

The small but powerful bbPOS Chipper™ mobile EMV card reader is an affordable way to accept card payments when using Pay@ the Door. Some key Chipper features:

  • Accepts popular new forms of payments like tap, Apple Pay, and Android Pay.
  • End-to-end encryption ensures secure payments.
  • Ultra light and compact, and ships with a lanyard and sticky pad.
  • Sticks securely to the back of a mobile smartphone or tablet without leaving residue.
  • Rechargeable via USB cable.
  • Efficient Bluetooth Low Energy means a charge lasts longer.

 

Learn More About Pay@ the Door

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New Features in SpeedLine! 7.3 R204 is Now Available!

Posted by SpeedLine Support on Apr 30, 2020 3:10:09 PM

Request your upgrade today!

SpeedLine 7.3 R204 is now available for general release. This release includes many new features, and security updates for customers who use integrated payment card processing, or SpeedDine online ordering.

 

New Features and Updates

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Topics: Pay@ the Door, POS new release, support service, SpeedDine

SpeedLine 7.3 Release 204 Available Now

Posted by SpeedLine Support on Apr 30, 2020 11:04:43 AM

Request your upgrade today!

SpeedLine 7.3 R204 is now available for general release. This release includes many new features, and security updates for customers who use integrated payment card processing, or SpeedDine online ordering. SpeedLine-7.3-r204-upgrade

 

New Features and Updates

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Topics: PCI, upgrade, Restaurant Security and PCI

New! Premiere Support Services

Posted by SpeedLine Support on Apr 28, 2020 8:00:00 AM

SpeedLine now offers "Premiere Support Services" to manage time-consuming menu changes and upgrades for you, whether you own a single store, or multiple locations. Read on to see what's included in this add-on to Standard Support.

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Topics: support service

Monetra 8.14.0 Release is available. (Security Fixes)

Posted by SpeedLine Support on Apr 7, 2020 9:37:46 AM

Monetra 8.14.0 has been released and is available for upgrade. This release contains security fixes, so all customers using Monetra should upgrade to this version within 30 days of the release date. 

Please note if you are a Monetra EMV user (secure pin pads), you will require Uniterm version 9.8.0 if you do not have this version please contact support to get this.

Read on for full release notes from  Monetra.

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Topics: Monetra Updates

Changes to SpeedDine for COVID-19

Posted by SpeedLine Support on Mar 20, 2020 12:04:46 PM

To help you keep your staff and customers safe during the current COVID-19 coronavirus pandemic, SpeedLine is releasing two new features for SpeedDine online ordering:

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Topics: SpeedDine, COVID-19

Monetra 8.13.0 Release is available (Security Fix)

Posted by SpeedLine Support on Dec 11, 2019 8:00:00 AM

Monetra 8.13.0 has been released and is available for upgrade. This release contains security fixes, so all customers using Monetra should upgrade to this version within the next 30 days.

Read on for full release notes.

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Topics: Monetra Updates

Important Notice for Worldpay Datacap/MercuryPay Customers

Posted by SpeedLine Support on Dec 4, 2019 9:00:00 AM

If you are processing contactless payments using an Ingenico iPP320 PIN pad, please be aware that Visa, MasterCard, and American Express have recently mandated that all contactless (tap) payments be processed using Contactless EMV. See Visa’s reminder to customers: https://usa.visa.com/dam/VCOM/regional/na/us/run-your-business/documents/emv-newsletter-jan2019.pdf.

Stores that process contactless payments but do not use Contactless EMV are at risk of fines from the card brands. Worldpay will note any potential fines on your statement. An upcoming Worldpay update will enable EMV contactless payments for customers on the Worldpay Express platform. Read on for your options.

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Topics: payment security, worldpay