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Support Advisories

Reminder: Planned Power Outage Today (Nov. 9, 2021)

Posted by SpeedLine Support on Nov 9, 2021 6:30:00 AM

Just a reminder that SpeedLine has a planned power outage scheduled for today, November 9th, 2021 from 2pm to 5pm Pacific time. During this time, support will have limited resources available. Our call center will remain open for inbound calls, but our ability to connect to stores will be impacted. Responses to emails will be delayed until after the outage. We ask that you please contact us after 5pm Pacific time today, if your issue is not an emergency. We thank you for your understanding.

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Topics: Support Service

Nov. 9th Planned Power Outage

Posted by SpeedLine Support on Nov 8, 2021 3:15:56 PM

SpeedLine has a planned power outage scheduled for Tuesday, November 9th, 2021 from 2pm to 5pm Pacific time. During this time, support will have limited resources available. Our call center will remain open for inbound calls, but our ability to connect to stores will be impacted. Responses to emails will be delayed until after the outage. We ask that you please contact us after 5pm Pacific time that day, if your issue is not an emergency. We thank you for your understanding.

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Topics: Support Service

Monetra 8.18.1 Available (Security Fixes)

Posted by SpeedLine Support on Sep 1, 2021 9:31:57 AM

Monetra 8.18.1 has been released and is available for upgrade. This release contains Security fixes, and it is recommended that customers using Monetra payment processing upgrade to this version as soon as possible. 

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Topics: Monetra Updates

Update Windows to Avoid the PrintNightmare Security Vulnerability

Posted by SpeedLine Support on Jul 7, 2021 3:51:03 PM

Microsoft is urging Windows users to immediately install an update after security researchers found a serious vulnerability in the operating system.

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Topics: Security, Windows

Prepare Your POS for Blackout and Storm Season

Posted by SpeedLine Support on Jun 28, 2021 8:00:00 AM

Once again, NOAA is predicting a record breaking Atlantic hurricane season in 2021, with up to 20 named storms possible. Combine this with summer tornados, thunderstorms, and the potential for rolling blackouts caused by heat waves, and you get the potential for damage to your restaurant, including electronics like your SpeedLine POS system.

Read on for some tips on how you can prepare your POS for power outages and severe storms.

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Topics: Emergencies

SpeedLine 7.3 R404 is Now Available (Monetra Security Fix)

Posted by SpeedLine Support on May 11, 2021 11:26:34 AM

Request your upgrade today!

SpeedLine 7.3 R404 is now available for general release.

  • For Monetra EMV customers only: This Release contains security fixes to Monetra Uniterm
    • All customers who use Monetra with EMV PIN pads should upgrade within 30 days of this release to ensure they have the most recent security fixes.
    • Note that this Uniterm upgrade is required in addition to the recent Monetra upgrade to version 8.17.0.
  • For all other customers: upgrade is encouraged, but not required.

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Topics: SpeedLine Releases, Monetra Updates

Monetra 8.17.0 Available (High Priority Security Fixes)

Posted by SpeedLine Support on May 7, 2021 4:49:08 PM

Monetra 8.17.0 has been released and is available for upgrade. This release contains a number of high priority fixes, and it is recommended that customers using Monetra payment processing upgrade to this version as soon as possible. 

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Topics: Monetra Updates

SpeedLine 7.3 R403 is Now Available (Monetra Security Fix)

Posted by SpeedLine Support on Mar 30, 2021 4:16:01 PM

Request your upgrade today!

SpeedLine 7.3 R403 is now available for general release.

  • For Monetra EMV customers only: This Release contains security fixes to Monetra Uniterm
    • All Monetra customers who use EMV PIN pads should upgrade within 30 days of this release to ensure they have the most recent security fixes.
  • For all other customers: upgrade is encouraged, but not required.

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Topics: SpeedLine Releases, Monetra Updates, PCI

Monetra 8.16.2 Available (Medium Priority Security Fix)

Posted by Jim Allison on Mar 26, 2021 3:01:04 PM

Monetra 8.16.2 has been released to the public and is a security and maintenance release.

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Topics: Monetra Updates

SpeedLine 7.3 Release 402 Available Now

Posted by SpeedLine Support on Mar 16, 2021 9:22:23 AM

Request your upgrade today!

SpeedLine 7.3 R402 is now available for general release. This release includes new mobile pay options and other features and enhancements.

New Features and Updates in the 7.3 R400 Series

New Mobile Payment Options

  • SpeedLine Pay™. The SpeedLine Pay app (formerly Pay@ the Door) can now accept secure EMV payments for all order types, instead of just deliveries. Using the SpeedLine Pay app on a mobile device, an inexpensive bbPOS chip card reader, and Worldpay Express Core, you can now take payments at the door, curbside, or at the table.
    • At the Customer’s Door: SpeedLine Pay saves you money each month in credit card processing costs and reduced chargeback liability for delivery orders. All your delivery orders get the lower card-present rate, and your customers appreciate the easy tipping, convenient tapping, and chip card security.
    • Curbside or on the Patio: Give your customers the convenience of making secure EMV payments from their vehicles, or at a patio table.
    • Dine-In: Avoid crowded line-ups and waits at the till by offering customers
      the option to pay at the table.
  • Ingenico Link/2500 Mobile PIN Pad Integration. A new integration with the Ingenico Link/2500 mobile EMV PIN pad means you can use SpeedLine on a Windows tablet to take orders and accept payments.
    • Take orders and payments curbside, on a patio, or at the table.
    • Take orders and accept payments in line-ups at the counter or in drive-thrus.
    • Accept payments with the mobile PIN pad whether using Monetra, Worldpay MercuryPay, or Worldpay Express Core card processing
    • Optionally, add an Epson TM-P80 mobile Bluetooth receipt printer.

Ease of Use

  • Allowance for Store Bank Net Balances Less Than Zero. Terminal deposit messaging now allows for stores that end the day with less cash than they started with (due to fewer cash payments for orders, and payout of cash tips). The new message suggests how to adjust the store bank so it meets the target opening amount for the next day.
  • Customer IP Address for Online Orders. Online orders can now send the customer’s IP address with ticket information. The IP address will appear in the Terminal ticket activity for the online ticket, so stores can investigate fraud without contacting SpeedLine.
  • Easy Password Changes. The SL Password Maintenance utility wizard now has the ability to better detect stations, making monthly password changes faster and trouble-free.

New Features in SpeedDine

Regular deployments of SpeedDine online ordering bring new features online monthly. Here are a few recent additions:

  • Restrict deferred order ready times to prevent kitchen overload. Now deferred ordering hours can be entered in on SpeedDine Admin Hours of Operation page for regular days of the week, and not just "Special Days."
  • Show a quoted time range for orders, rather than a single quoted time. Allow for variations, and set more realistic expectations with your customers.
  • Control tip options for each order type from the store, as well as at the company-wide level. New store settings in SpeedDine Admin let you override company-wide settings to set the order type tip options that work best for each store.

>> Get more information about SpeedDine online ordering

More Information

Note: Premiere Support customers do not need to request the upgrade. SpeedLine Support will send you a notification of planned upgrade dates.

Request Your Upgrade

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Topics: SpeedLine Releases, Mobile Ordering, Mobile Payments, SpeedDine