Support Advisories

Thank you for your patience during today's service outage. All SpeedLine Customer Support Call Center services are now available, and we are ready to assist you via phone or email.

SpeedLine is currently experiencing a phone outage with our main phone system and has switched to our back-up system. You can still reach Customer Support by calling our toll free number 1-888-923-9185 and it will be redirected to our back-up system. You can also contact Customer Support via email at support@speedlinesolutions.com, and a Support Technician will reach out to you as soon as possible. Once our phone services have been restored, we will update this post.

.You can once again reach Customer Support by calling our toll free number 1-888-923-9185. You can also contact Customer Support via email at support@speedlinesolutions.com.

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SpeedLine 8.0 R300 is now available for general release. This release includes features such as integration with Tattle, an all-in-one customer experience platform for collecting, analyzing, and taking action on guest and menu insights. With this integration, restaurants can send surveys to customers after orders are complete. Additionally, SpeedLine now supports the Ingenico Moby/5500 for both the Apple and Android versions of the SpeedLine Pay app. This update also allows you to add Dollar Amount and Order Type columns to the Deferred Tickets List.

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SpeedLine 8.0 R202 is now available for general release.

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SpeedLine 8.0 R201 is now available for general release.

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SpeedLine 8.0 R200 is now available for general release. This release includes features such as SMS dispatching, support of the Ingenico Lane/3600 & Lane/7000, and cancelling DoorDash Drive orders directly from the terminal.

WorldPay’s latest release of TriPOS, will no longer support the Ingenico IPP320 EMV payment device. SpeedLine 8 release 200 (which will be available at a later date) will include this version of TriPOS software.

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SpeedLine 8.0 R112 is now available for general release.

Monetra 8.20.3 and 9.2.0 have been released and are available for upgrade. These releases contain high-priority security fixes, and customers using Monetra payment processing are highly recommended to upgrade to these versions as soon as possible.