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Support Advisories

New Features Are Now Live in Cloud Reporting & Analytics

Posted by SpeedLine Support on Nov 22, 2022 8:00:00 AM

New Cloud Reporting & Analytics Features

SpeedLine Cloud Reporting & Analytics grants you access to your SpeedLine reports from all your devices. View your in-store reports and new dashboards to help you to understand what drives your business, and increase your restaurant's profitability.

 

Notable Features Include:

  • Manage Special Days for SpeedDine from Terminal
  • Improved Card Processing Security
  • Warning Message When Terminal Stations Have Different Times/Time Zones
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SpeedLine 8.0 R105 is Now Available

Posted by SpeedLine Support on Nov 15, 2022 10:15:38 AM

Request your upgrade today!

SpeedLine 8.0 R105 is now available for general release.


Request Your Upgrade

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Topics: SpeedLine Releases

SpeedLine 8.0 R103 is Now Available

Posted by SpeedLine Support on Oct 12, 2022 9:40:12 AM

Request your upgrade today!

SpeedLine 8.0 R103 is now available for general release.


Request Your Upgrade

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Topics: SpeedLine Releases

SpeedLine 8.0 Release 100 - Now Available

Posted by SpeedLine Support on Sep 7, 2022 10:00:00 AM

 

SpeedLine 8.0 Release 100 - Now Available

Notable Features Include:

  • Manage Special Days for SpeedDine from Terminal
  • Improved Card Processing Security
  • Warning Message When Terminal Stations Have Different Times/Time Zones

Request Your Upgrade Now

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SpeedLine 8.0 R16 is Now Available

Posted by SpeedLine Support on Aug 8, 2022 11:27:08 AM

Request your upgrade today!

SpeedLine 8.0 R16 is now available for general release.


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Topics: SpeedLine Releases

SpeedDine Historical Orders and Multiple Gift Card Payments

Posted by SpeedLine Support on Aug 3, 2022 12:27:18 PM

New SpeedDine Features

Today, SpeedLine is excited to share that the following features will be automatically updated in SpeedDine to simplify the online ordering process for your customers:

Reorder Previous Orders

Customers can log in to their online SpeedDine account and access a list of their previous orders, allowing them to save time on orders they want to purchase again. 

Pay With Multiple Gift Cards

SpeedDine now supports multiple gift card payments, which allows customers to pay their bill with a combination of gift cards in addition to a credit card, debit card, or other form of accepted payment for greater flexibility and accessibility.

 

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SpeedLine 8.0 R14 is Now Available

Posted by SpeedLine Support on Jul 19, 2022 10:26:20 AM

Request your upgrade today!

SpeedLine 8.0 R14 is now available for general release.


Request Your Upgrade

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Topics: SpeedLine Releases

July 8, 2022 - SpeedLine's Phone Systems Down

Posted by SpeedLine Support on Jul 8, 2022 8:39:29 AM

SpeedLine is currently experiencing technical difficulties, and our phone system is down due to a service provider outage. Currently, our Toll-Free lines are not working, but our main office line (604-854-3935) is working, and you can use the Interactive Voice Response (IVR) to get to the appropriate department or person. Additionally, Outbound calls are working, if it is an emergency, you can email support, and we will have a team member reach out to you.

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Topics: Support Service

SpeedLine 8.0 R13 is Now Available (Monetra Uniterm Security Fix)

Posted by SpeedLine Support on Jun 24, 2022 11:45:00 AM

Request your upgrade today!

SpeedLine 8.0 R13 is now available for general release.

  • For Monetra EMV customers only: This Release contains security fixes to Monetra Uniterm
    • All customers who use Monetra with EMV PIN pads should upgrade within 30 days of this release to ensure they have the most recent security fixes and remain PCI DSS compliant.

  • For all other customers: upgrade is encouraged, but not required.Request Your Upgrade

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Topics: SpeedLine Releases, Monetra Updates

Monetra 8.19.1 Available (Security Fixes)

Posted by SpeedLine Support on Apr 19, 2022 3:30:12 PM

Monetra 8.19.1 has been released and is available for upgrade. This release contains Security fixes, and it is recommended that customers using Monetra payment processing upgrade to this version as soon as possible. 

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Topics: Monetra Updates