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Support Advisories

SpeedLine 8.0 R16 is Now Available

Posted by SpeedLine Support on Aug 8, 2022 11:27:08 AM

Request your upgrade today!

SpeedLine 8.0 R16 is now available for general release.


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Topics: SpeedLine Releases

SpeedDine Historical Orders and Multiple Gift Card Payments

Posted by SpeedLine Support on Aug 3, 2022 12:27:18 PM

New SpeedDine Features

Today, SpeedLine is excited to share that the following features will be automatically updated in SpeedDine to simplify the online ordering process for your customers:

Reorder Previous Orders

Customers can log in to their online SpeedDine account and access a list of their previous orders, allowing them to save time on orders they want to purchase again. 

Pay With Multiple Gift Cards

SpeedDine now supports multiple gift card payments, which allows customers to pay their bill with a combination of gift cards in addition to a credit card, debit card, or other form of accepted payment for greater flexibility and accessibility.

 

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SpeedLine 8.0 R14 is Now Available

Posted by SpeedLine Support on Jul 19, 2022 10:26:20 AM

Request your upgrade today!

SpeedLine 8.0 R14 is now available for general release.


Request Your Upgrade

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Topics: SpeedLine Releases

July 8, 2022 - SpeedLine's Phone Systems Down

Posted by SpeedLine Support on Jul 8, 2022 8:39:29 AM

SpeedLine is currently experiencing technical difficulties, and our phone system is down due to a service provider outage. Currently, our Toll-Free lines are not working, but our main office line (604-854-3935) is working, and you can use the Interactive Voice Response (IVR) to get to the appropriate department or person. Additionally, Outbound calls are working, if it is an emergency, you can email support, and we will have a team member reach out to you.

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Topics: Support Service

SpeedLine 8.0 R13 is Now Available (Monetra Uniterm Security Fix)

Posted by SpeedLine Support on Jun 24, 2022 11:45:00 AM

Request your upgrade today!

SpeedLine 8.0 R13 is now available for general release.

  • For Monetra EMV customers only: This Release contains security fixes to Monetra Uniterm
    • All customers who use Monetra with EMV PIN pads should upgrade within 30 days of this release to ensure they have the most recent security fixes and remain PCI DSS compliant.

  • For all other customers: upgrade is encouraged, but not required.Request Your Upgrade

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Topics: SpeedLine Releases, Monetra Updates

Monetra 8.19.1 Available (Security Fixes)

Posted by SpeedLine Support on Apr 19, 2022 3:30:12 PM

Monetra 8.19.1 has been released and is available for upgrade. This release contains Security fixes, and it is recommended that customers using Monetra payment processing upgrade to this version as soon as possible. 

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Topics: Monetra Updates

WorldPay Update Removes MSD Contactless Payments

Posted by SpeedLine Support on Apr 4, 2022 11:03:25 AM

WorldPay Datacap update removes support for MSD contactless payments for Ingenico iPP320 pin pads.

MSD Contactless Payments compatibility with the Ingenico iPP320 pin pads on the WorldPay Datacap platform will be removed with the upcoming update from WorldPay. This change will not affect contactless payments on the Worldpay Express or Monetra platforms.

This update coincides with the requirement from the card brands that only EMV Contactless Payments be supported. Locations accepting MSD contactless payments may face higher processing fees or fines starting in April 2022.

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Topics: Payment Security, Worldpay, Contactless Delivery

SpeedLine 8.0 With Cloud Reporting & Analytics Is Now Available!

Posted by SpeedLine Support on Mar 30, 2022 2:30:00 PM

Cloud Reporting & Analytics Sign-Up & Try Free Until June 1

SpeedLine 8 is now available for general release. This release includes new cloud reporting capabilities, security updates, and other features and enhancements.

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Topics: SpeedLine Releases, Online Ordering, POS Reports, Third-Party Ordering, Food Delivery

Reminder: Planned Power Outage Today (Nov. 9, 2021)

Posted by SpeedLine Support on Nov 9, 2021 6:30:00 AM

Just a reminder that SpeedLine has a planned power outage scheduled for today, November 9th, 2021 from 2pm to 5pm Pacific time. During this time, support will have limited resources available. Our call center will remain open for inbound calls, but our ability to connect to stores will be impacted. Responses to emails will be delayed until after the outage. We ask that you please contact us after 5pm Pacific time today, if your issue is not an emergency. We thank you for your understanding.

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Topics: Support Service

Nov. 9th Planned Power Outage

Posted by SpeedLine Support on Nov 8, 2021 3:15:56 PM

SpeedLine has a planned power outage scheduled for Tuesday, November 9th, 2021 from 2pm to 5pm Pacific time. During this time, support will have limited resources available. Our call center will remain open for inbound calls, but our ability to connect to stores will be impacted. Responses to emails will be delayed until after the outage. We ask that you please contact us after 5pm Pacific time that day, if your issue is not an emergency. We thank you for your understanding.

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Topics: Support Service