Support Advisories

SpeedLine will be affected by a planned power outage due to construction. Customer Support phone and email services are available, although until the power has been restored our Support Technicians can remotely connect to your store.However, tools will be limited.  Our Support Technicians will do their best to walk you through troubleshooting over the phone. 

SpeedLine is discontinuing support for older, non-PCI-compliant versions of our product. As of July 1, 2023, SpeedLine will no longer support SpeedLine 7.2 or earlier versions.

Upgrades are included in your support services subscription or may be purchased separately if you are not currently on support. If you are using SpeedLine 7.2 or an earlier version, please contact Support now to inquire about upgrade options, and to ensure your existing hardware will meet upgrade requirements. 

Call toll free: 1-888-923-9185 or Email: support@speedlinesolutions.com

Although version 7.3 and later are supported, SpeedLine recommends upgrading to the latest release—SpeedLine 8.0 — to ensure full PCI compliance and to take advantage of the latest features.

SpeedLine now offers "Premiere Support Services" to manage time-consuming menu changes and upgrades for you, whether you own a single store, or multiple locations. Read on to see what's included in this add-on to Standard Support.

A quick reminder regarding support coverage this weekend as we pack up to move to our new office:

We are excited to announce that over the weekend of September 28–30, SpeedLine is moving into a new headquarters. We have expanded our current office facility several times over the past few years, but have now completely outgrown the space.

This move also provides the perfect opportunity to go live with a brand new phone system. The new system will provide a number of improvements in our ability to serve you efficiently—including faster response times for email support.

We have been planning for months to make this office move as seamless as possible for our staff and for you. SpeedLine Support will be taking your calls all weekend as we make the transition. However, due to the potential of minor disruptions in staff, network, and phone system availability during the move, please:

• consider postponing non-urgent calls that weekend until Monday if you can; or
• call ahead so we can better plan to avoid any delays.

We are excited to announce that over the weekend of September 28–30, SpeedLine is moving into a new headquarters. We have expanded our current office facility several times over the past few years, but have now completely outgrown the space.

Due a problem with Windows updates, call volumes in Support are extremely high today. Wait times are currently much longer than usual.