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Support Advisories

Storm Preparations: Checklist

Posted by Jennifer Wiebe on Sep 11, 2018 8:52:59 AM

With more than a million people facing evacuation this morning, we are watching Hurricane Florence and thinking of our customers who could be affected.

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Topics: General Customer Info, Emergencies

SpeedLine 7.3 Release 10 available now (Security Fixes)

Posted by SpeedLine Support on Sep 4, 2018 1:47:52 PM

SpeedLine 7.3 Release 10 is available today. This release is PCI affecting. 

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Topics: SpeedLine Releases, Monetra Updates, PCI

SpeedLine 7.3 Release 8 available now

Posted by SpeedLine Support on Jul 17, 2018 11:33:45 AM

SpeedLine 7.3 R8 is now available. This is not a security update.

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Topics: SpeedLine Releases

SpeedLine 7.3 R6 Available Now

Posted by SpeedLine Support on Jul 2, 2018 11:00:50 AM

SpeedLine 7.3 R6 is now available. This is not a security update.

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Topics: SpeedLine Releases

Are You Running a Very Old Version of Monetra?

Posted by SpeedLine Support on Jun 26, 2018 4:30:00 PM

If you are running a very old version of Monetra, you may have already heard from your bank that major card processors plan to stop card processing effective July 1 on any platforms that do not support the TLS 1.2 security protocol.

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Topics: Monetra Updates

[Update] Recurring Issues with Windows 7 Updates?

Posted by SpeedLine Support on Jun 5, 2018 3:55:27 PM

If you have been disabling or rolling back Windows Updates on your Windows 7 stations to avoid issues with continuous restarts or network printing, please email Support to schedule a time for us to connect in and complete the skipped updates and stop the issues from recurring.

If you prefer to make the changes yourself, visit the Knowledge Base on support.speedlinesolutions.com, and search for the updated steps to: "Prevent continuous restarts (boot loop) after a Windows Update."

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Topics: General Customer Info, Windows

Recurring Issues with Windows 7 Updates?

Posted by SpeedLine Support on May 31, 2018 2:27:21 PM

In a recent advisory, we recommended steps to prevent continuous restarts after Windows Updates. For some of you, those steps worked. For most others, we have been able to take additional steps to resolve the problem.

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Topics: General Customer Info, Windows

Prevent Continuous Restarts Caused by Windows Updates

Posted by SpeedLine Support on May 17, 2018 10:10:20 AM

Some of you may have experienced continuous restarts (also known as a "boot loop") after recent Microsoft Windows updates of your SpeedLine stations, and potentially your home computers too. 

These restarts are being caused by a conflict with the Windows Media Player Network Sharing Service, which does not allow the update to finish if it is running. We recommend taking steps to disable this service before the next Windows Update release.

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Topics: General Customer Info, Windows

Monetra 8.7.1 available

Posted by SpeedLine Support on May 1, 2018 12:23:54 PM

Monetra 8.7.1 has been released and is available for immediate upgrade.

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Topics: Monetra Updates

SpeedLine 7.3 - New Release for LiveMaps, SpeedDine, Pay@ the Door

Posted by Jennifer Wiebe on Apr 27, 2018 11:00:21 AM

SpeedLine 7.3 is now available. 

» Request your upgrade.
» Read the Release Notes.

SpeedLine 7.3 includes support for the new SpeedDine online ordering and EMV Pay@ the Door, a security update for Monetra, and updates for LiveMaps and some reports.

LiveMaps Required Update

LiveMaps users: This new release contains some changes for your Bing mapping data integration. Please schedule your upgrade to SpeedLine 7.3 before May 15.

Monetra Security Fix

This release also includes a security update for Monetra Uniterm. All Monetra users must upgrade to SpeedLine 7.3 in the next 30 days to remain PCI compliant.

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Topics: SpeedLine Releases, Monetra Updates, PCI, Pay@ the Door, SpeedDine, SpeedLine Pay