Remote Support Services
A SpeedLine-Certified Support Technician is always available to answer even your most complex questions. Using an encrypted connection, our technicians can remotely connect with your POS stations for live troubleshooting or training at your convenience.
- Live toll-free support available 365 days a year
- PCI-DSS compliant
- Secure & encrypted connection
Customer Support Website
Our support website is filled with a variety of resources and tools to fit your team’s learning style while keeping you informed on the latest news and updates:
- Training videos
- Support advisories
- User guides
- Knowledge Base
- System guides
- Online hardware & software store
Premiere Support Services
This tier of support services is for restaurant owners looking to save time on basic software maintenance and operational functions. With Premiere Support Services, a SpeedLine-Certified Support Technician will:
- Complete all required system upgrades for you
- Provide 1 hour of menu changes for each store location per month
Store Management Services
This tier of support is designed for managers of large restaurant groups looking to save time managing their entire POS solution. This suite includes:
- Menu changes
- System setting changes
- Password updates
- Weekly reports on system changes
Second-Level Support
Have your own IT staff? Second-Level Support may be a cost-effective option. We train and certify your IT staff to field support calls from your stores. SpeedLine provides full support to your certified trainer, but no direct support to the stores.
Second-Level Support
Your IT staff is trained to field support calls from your stores.
Certification Program
Certify in-house installers to minimize the cost of a POS rollout.
Shared Training
Train staff from several stores at a central location to reduce overall costs.
Customer Feedback Program
We listen. Customer suggestions and feedback help shape the future of SpeedLine. As the needs of the restaurant industry shift and change, we want to grow with those changes. We never want to lose a great idea, so every entry is reviewed by our Development team. That is why we have implemented thousands of customer suggestions in our software releases.
We welcome your feedback on:
- Installation
- Support
- Feature requests
- Your overall experience
Support Advisories
Occasional email alerts are sent to inform you of important updates about SpeedLine and other networks that may affect your restaurant operations.
Subscribing to SpeedLine's Support Advisories equips you with vital information to keep your restaurant running smoothly.
POS Quick Tips
Sometimes, the smallest changes can make a big difference for you, your staff, and your customers. We’re committed to sharing monthly tips, tricks, and new ways of using SpeedLine for pizzeria operators to make their business as efficient and profitable as possible.
“For over 20 years SpeedLine has been providing 5-star support. Best in the biz.”
Andrew Mcelderry,
Owner, Andrew’s Pizza & Bakery
“I’ve worked with plenty of POS systems and companies, but Speedline customer service is hand downs the best.”
George Tasevski,
Owner, Jet’s Pizza
“Customer service goes way beyond. Software is incredible for large or small operations. Once you learn everything it is second to none.”
Mike Yodice, Owner, Vincenzo’s Pizzeria