Installation is only the beginning of your support service experience. SpeedLine is proud to provide a range of support services designed to help your restaurant use its POS solution to its fullest potential.
Sustained Customer Satisfaction With SpeedLine Support
Thousands of customer feedback surveys equate to 98% overall customer satisfaction for SpeedLine’s Customer Service experiences.
We’ll answer your questions and take care of any problems you may have with the system quickly—so you can take care of your customers. A SpeedLine Support subscription includes unlimited phone and email support and SpeedLine software upgrades. That’s great value!
Remote Support Services
A SpeedLine-Certified Support Technician is always available to answer even your most complex questions. Using an encrypted connection, our technicians can remotely connect with your POS stations for live troubleshooting or training at your convenience.
- Live toll-free support available 365 days a year
- PCI-DSS compliant
- Secure & encrypted connection
Customer Support Website
Our support website is filled with a variety of resources and tools to fit your team’s learning style while keeping you informed on the latest news and updates:
- Training videos
- Support advisories
- User guides
- Knowledge Base
- System guides
- Online hardware & software store
Premiere Support Services
This tier of support services is for restaurant owners looking to save time on basic software maintenance and operational functions. With Premiere Support Services, a SpeedLine-Certified Support Technician will:
- Complete all required system upgrades for you
- Provide 1 hour of menu changes for each store location per month
Store Management Services
This tier of support is designed for managers of large restaurant groups looking to save time managing their entire POS solution. This suite includes:
- Menu changes
- System setting changes
- Password updates
- Weekly reports on system changes
Minimize Training and Support Costs
Get the most out of your restaurant POS solution—and recover your investment faster with SpeedLine’s extensive on-site installation and training. Our Installation & Training Specialists will ensure you and your team are set up for success and confidence using your POS. Not sure which support option is best for you? We can provide support call reporting to help understand your support usage and training needs, tailored to your business.
SpeedLine offers additional training programs designed to minimize support and training costs as your business grows:
Your IT staff is trained to field support calls from your stores.
Certify in-house installers to minimize the cost of a POS rollout.
Train staff from several stores at a central location to reduce overall costs.
SpeedLine Installation & Training Specialists are QIR-certified. Our specialists undergo special training by the PCI Security Standards Council to:
- Reduce merchant risk
- Handle critical security controls during installation
- Reduce the risk of common forms of payment data breaches
Customer Feedback Program
We listen. Customer suggestions and feedback help shape the future of SpeedLine. As the needs of the restaurant industry shift and change, we want to grow with those changes. We never want to lose a great idea, so every entry is reviewed by our Development team. That is why we have implemented thousands of customer suggestions in our software releases.
We welcome your feedback on:
- Feature requests
- Your overall experience
Occasional email alerts are sent to inform you of important updates about SpeedLine and other networks that may affect your restaurant operations.
Subscribing to SpeedLine's Support Advisories equips you with vital information to keep your restaurant running smoothly.
See What Our Customers Say
“For over 20 years SpeedLine has been providing 5-star support. Best in the biz.”
Owner, Andrew’s Pizza & Bakery
“I’ve worked with plenty of POS systems and companies, but Speedline customer service is hand downs the best.”
Owner, Jet’s Pizza
“Customer service goes way beyond. Software is incredible for large or small operations. Once you learn everything it is second to none.”
Mike Yodice, Owner, Vincenzo’s Pizzeria
Take The Next Step
Every restaurant has unique support requirements. Talk to a SpeedLine expert today to get you started.