Careers at SpeedLine

Who We Are

We've been a leading tech employer in the Fraser Valley since 1990, and a Top 100 Tech Company in British Columbia. We pride ourselves in ensuring a work/life balance and personal growth for all of our employees.

The world market for pizza is $128 billion each year. Restaurant delivery is growing consistently in pizza, and explosively in the restaurant industry as a whole. That's great news at SpeedLine, where our local team develops, markets, and supports the leading point of sale solution for this large, technology-hungry industry. We have delivered software solutions to thousands of pizza, quick service, and multi-concept restaurants and chains.

We deliver products and service that make our customers more successful. That’s our mission, and we work hard to achieve it.
We work full, busy days, but outrageous long hours are not in our DNA. We believe in work/life balance, and we live it.
Good freeway access means our head office is an easy commute from anywhere in the Fraser Valley. It’s a lot easier to have a life when you don’t spend all your time in the car.
Our counterparts at our US subsidiary spend much of their time on site at customers’ restaurant locations and offices—but they work from a home base only minutes away from our headquarters.
A great product and reputation attracts strong talent. All of that adds up to an attractive place to work—and an experienced and tenured team.

Installation, Training, and Support Specialist - Canada

Department: Customer Service

The primary responsibility of the Installation, Training, & Support Specialist is to travel to restaurant locations, within Canada, to ensure the successful implementation and “go-live” of SpeedLine POS in accordance with the SpeedLine installation and training program. The specialist installs and configures hardware and software, and trains owners, managers, and staff to use it to their maximum benefit. This includes teaching managers and employees how to take orders from start to finish, as well as teaching owners and managers how to use the back-office features of the system.

Support Technician

Department: Customer Service

The Support Technician’s primary responsibility is to ensure the ongoing successful operation of SpeedLine customers’ POS systems by providing hardware, software, and system support to end users.

Technical Writer

Department: Development

The Technical Writer is responsible for developing complete and accurate user documentation and educational resources to equip our customers to use their SpeedLine products and services to maximum benefit. Under the direction of the Product & Senior Development Manager, this position will identify requirements for, and develop and maintain a comprehensive set of documentation and resources.

Business Development Representative

Department: Sales

The primary responsibility of the Business Development Representative (BDR) is to help expand the company’s customer base by helping to fill the pipeline for the sales team. The BDR is the first point of contact for new business prospects and engages existing customers in additional service opportunities. The BDR will create outreach strategies for new lead generation methods, maintain ongoing communication and collaboration with the sales team, hand-off leads to the appropriate team member as demos are booked, and participate in team strategy meetings.

IT Administrator

Department: IT

Our IT team is seeking an outstanding IT Administrator to join our ranks. We are looking for someone that is willing to grow their skills and contribute to the ongoing success of the IT infrastructure at SpeedLine. If you're looking for an opportunity that has varied challenges and the ability to contribute across our entire IT environment, this is the opportunity for you.

Benefits

Extended health, dental, vision care, as well as travel and life insurance
Annual salary and performance reviews, with regular one-on-one coaching sessions
Career development, comprehensive training, and tuition reimbursement
Ongoing refresher training and associate programs, to support your professional growth, career path, and long-term success
Company support for employee wellness, fun, and giving back through Health & Wellness and Giving committee events and initiatives
Regular onsite and offsite staff social events throughout the year hosted by our Social Committee
Comfortable, business casual dress
Customize your work space
Employee and peer formal recognition programs
Monthly staff breakfast or lunch events
An experienced team of 80+ employees averaging 6+ years SpeedLine employment experience
End of year holiday party with dinner and prizes

Outstanding!

CONGRATULATIONS to Jacob on his nomination and selection as Outstanding Employee!

Twice a year we recognize a team member for their exceptional high-performing efforts and achievements with the Outstanding Employee Award.

Jacob joined our team almost 3 years ago and has been a strong, reliable force - traveling the United States to install our systems and train our customers. He has been the most constant in-person “face” of SpeedLine in that timeframe.

Jacob has had an excellent year. He did many back-to-back-to-back Dion’s Pizza installs for weeks on end driving us through that rollout. Customers love Jacob and his Installation Customer Satisfaction Surveys show that, with a 95% CSAT average score.

When not on the road (and even when he is), Jacob is always willing to take on customer projects like menu builds and SpeedDine builds. He also has been and continues to be an excellent resource for our newer Installation team members helping to train, shadow and provide feedback to them. And of course, a complete Installer delivers reports accurately and on time…Jacob checks that box as well.

Work & Play

Employee committees take a team approach to our Health & Wellness, Safety, and Social goals, promoting a healthy lifestyle, ensuring a safe work environment, and injecting fun into our work week!