Support Advisories

SpeedLine Support

The SpeedLine Support team is a collection of in-house POS experts that are available 365 days a year to serve your point-of-sale needs.

Recent Advisories

Recurring Issues with Windows 7 Updates?

Posted by SpeedLine Support on May 31, 2018 2:27:21 PM

In a recent advisory, we recommended steps to prevent continuous restarts after Windows Updates. For some of you, those steps worked. For most others, we have been able to take additional steps to resolve the problem.

Topics: General Customer Info, Windows

Prevent Continuous Restarts Caused by Windows Updates

Posted by SpeedLine Support on May 17, 2018 10:10:20 AM

Some of you may have experienced continuous restarts (also known as a "boot loop") after recent Microsoft Windows updates of your SpeedLine stations, and potentially your home computers too.

These restarts are being caused by a conflict with the Windows Media Player Network Sharing Service, which does not allow the update to finish if it is running. We recommend taking steps to disable this service before the next Windows Update release.

Topics: General Customer Info, Windows

Monetra 8.7.1 available

Posted by SpeedLine Support on May 1, 2018 12:23:54 PM

Monetra 8.7.1 has been released and is available for immediate upgrade.

Topics: Monetra Updates

High Call Volumes in Support

Posted by SpeedLine Support on Apr 16, 2018 10:05:15 AM

Due a problem with Windows updates, call volumes in Support are extremely high today. Wait times are currently much longer than usual.

Topics: Support Service

SpeedLine 7.2 R802 Available Now

Posted by SpeedLine Support on Apr 2, 2018 11:49:33 AM

SpeedLine 7.2 R802 is now available. This is not a security update.

Topics: SpeedLine Releases

Monetra 8.7.0 Available (Security Fix)

Posted by SpeedLine Support on Mar 28, 2018 2:30:00 PM

Monetra 8.7.0 has been released and is available for immediate upgrade.

Topics: Monetra Updates, PCI

PCI Compliance Notice Regarding SpeedWeb and Apache Server

Posted by SpeedLine Support on Mar 26, 2018 2:21:07 PM

As mentioned in a Support Advisory last month, in SpeedLine 7.2 R800 and later, SpeedWeb is no longer hosted by Apache Server, but instead by Microsoft IIS, which is automatically updated by Windows.

Topics: PCI, SpeedWeb