Following our recent notice regarding remote access scams, we have received reports about fraud attempts where callers pose as SpeedLine Support to execute fraudulent credit card payouts.
Scam Tactics
Credit Card Payout Scam:
Fraudsters instruct staff to enter training mode and process a test order with a provided credit card that fails authentication. They then direct staff to exit training mode and issue two large payouts to credit card numbers supplied over the phone. Reports have shown payout amounts of around $500.00.
Remote Access Scam:
As reported in June, callers pose as SpeedLine Support and request remote access to store systems using alternative, non-SpeedLine supported remote connection software.
Red Flags for Common Scams
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Any request to do a credit card payout that exceeds $1.00.
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Any request to process a payout to a credit card provided verbally over the phone.
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Any request to download remote control software rather than using SpeedLine Liveassist.
SpeedLine will never request a payout to a credit card provided over the phone. If a legitimate test payout is required during troubleshooting, the amount will never exceed $1.00.
Options to Mitigate Payout Risk:
To protect your business from potential payout fraud, we recommend reviewing your system configuration and applying the following security controls.
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Set a Payout Limit:
The default payout limit of 0.00 allows unlimited payout amounts. We strongly recommend setting a specific maximum dollar threshold that limits financial exposure in the event of an attempt. -
Customize Limits by User Role:
Payout thresholds can be configured based on employee role. For instance, Managers can be set to a lower threshold while Owners maintain full access. -
Restrict Payout Permissions:
Review employee role security settings and remove payout privileges for front-of-house staff. Restricting this permission strictly to Managers or Owners prevents non-management staff from being targeted or coerced.
How to Verify SpeedLine Support:
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Caller ID:
When we call you, your caller ID will typically display SpeedLine Support or our support phone numbers (888-923-9185 or 888-400-9185). -
Remote Connection Software:
Our support technicians only use a connection via SpeedLine Liveassist, which is already installed on your stations, to connect securely to SpeedLine Support. Only verified SpeedLine staff have access to this tool.
Important: Fraudsters are constantly developing new and convincing ways to scam people. Be cautious of unexpected calls, carefully consider any requests you receive, and never feel pressured to act immediately. Any request to download or use an alternative remote connection product is a scam. Do not grant access. If you are unsure whether a call is legitimate or have any doubt about the identity of a caller, hang up immediately and call our support team directly at 888-923-9185. We will be happy to confirm if the call is legitimate.
For more information on our new SpeedLine+ POS, SpeedLine Loyalty Programs, SpeedLine Marketplace and SpeedLine Payments products, visit our website.
Click the Learn More button below to request a call from our sales team today 1-888-400-9185
