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Support Advisories

Security Advisory:  Identifying Remote Access Scams

Posted by SpeedLine Support on Jun 30, 2026 8:59:59 AM

We have received reports of unauthorized callers posing as SpeedLine Support and requesting remote access to store systems using alternative, non-SpeedLine supported remote connection software. Please review the guidelines below to protect your stations and data.

How to Verify SpeedLine Support:

  • Caller ID: When we call you, your caller ID should display SpeedLine Support or 888-923-9185.

  • Remote Connection Software: Our support technicians only use a connection via SpeedLine Liveassist, which is already installed on your stations, to connect securely to SpeedLine Support. Only verified SpeedLine staff have access to this tool.

Important: Any request to download or use an alternative remote connection product is a scam. Do not grant access. If You Are Unsure or have any doubt about the identity of a caller, hang up immediately and call our support team directly at 888-923-9185. We will be happy to confirm if the call is legitimate.

Thank you for your vigilance in keeping your systems secure. 


For more information on our new SpeedLine+ POS, SpeedLine Loyalty Programs, SpeedLine Marketplace and SpeedLine Payments products, visit our website. 

Click the Learn More button below to request a call from our sales team today 1-888-400-9185