Support Advisories

If you are processing contactless payments using an Ingenico iPP320 PIN pad, please be aware that Visa, MasterCard, and American Express have recently mandated that all contactless (tap) payments be processed using Contactless EMV. See Visa’s reminder to customers: https://usa.visa.com/dam/VCOM/regional/na/us/run-your-business/documents/emv-newsletter-jan2019.pdf.

Stores that process contactless payments but do not use Contactless EMV are at risk of fines from the card brands. Worldpay will note any potential fines on your statement. An upcoming Worldpay update will enable EMV contactless payments for customers on the Worldpay Express platform. Read on for your options.

On January 1st, 2020, the California Consumer Privacy Act (CCPA) comes into effect. The Act is intended to give residents of the state of California more control over how their personal information is used by businesses.

Read on to see if this legislation applies to your restaurant business, and how to comply with it.

Monetra 8.11.1 has been released and is available for upgrade. This release contains no security fixes, but it does contain an update that is necessary for First Data (Datawire) customers in order to maintain functionality.

If you are a First Data customer, and have not updated to this release before Datawire releases their fix (the fix release date has not yet been announced), you will no longer be able to process credit cards until you update to Monetra version 8.11.1  or newer.

As power blackouts spread across Northern California, SpeedLine would like to let customers know the best way to shut down their point of sale system equipment safely.

Monetra 8.11.0 has been released and is available for immediate upgrade.

SpeedLine 7.3 Release 112 is available today.

This release includes changes from 7.3 Release R111. This release was not announced previously. Release notes for R111 are included below.

• There are no PCI affecting changes in this release. It is a recommended upgrade for customers who use SpeedDine, or show LiveMaps maps on a second display.

A security vulnerability has been found in a component used by the SonicOS operating system used in SonicWall firewall appliances. SonicWall has made a free patch available and strongly advises applying it immediately. If your SpeedLine network includes a SonicWall appliance (note that some of these appliances may be branded with the Dell name), read on for steps to secure it. This is a PCI-affecting security patch notification. If your network does not include a SonicWall, this advisory does not apply to you.

SpeedLine 7.3 Release 110 is available today.

This release includes changes from 7.3 Releases R108, R109, and R110. The R108 and R109 releases were not announced previously. Release notes for all three releases are included below, along with notes about significant changes to SpeedLine log files and SpeedDine.

• There are no PCI affecting changes in this release. It is a recommended upgrade for customers who use SpeedDine, Mercury Pay, Vantiv Express, or Monetra.

Important Notes:

• 7.3 R109 includes back-end changes to the Connect service and credit card processing to improve SpeedDine performance, and is the new minimum version for use with SpeedDine. It is recommended that all SpeedDine customers upgrade to 7.3 R109 or later.
• 7.3 R109 also introduced a change to the way SpeedLine handles log files. The system now creates a new log file each time a day end is completed. Each day's file is identified with DayFile End of Day ID, and files that are more than 5 days old will be automatically moved to an "Archived" folder.
  • The new naming format for the log files is: EODID_FileName.txt. For example, if your End of day ID is 365, your log file will appear as: 000365_ErrorLog.txt.
  • Log files for the current date and the last 5 days will be located in: C:\Speedline\Logs\.
  • After 5 days logs will be automatically moved to: C:\Speedline\Logs\Archived.
  If your organization uses scripts or tasks that refer to log files by name or location, please use the information above to update them after upgrade.

The U.S. Cybersecurity and Infrastructure Security Agency (CISA) has issued an Activity Alert to provide information on a vulnerability, known as “BlueKeep,” that exists in Microsoft Windows 7, Windows XP, Windows Server 2008, and some earlier operating systems. If you might be affected, read on for recommendations.

The Support team was recently notified by several SpeedLine customers that someone claiming to be a support agent for a credit card processor asked them to change card processing settings. SpeedLine Support investigated and found that the requests did not come from the processing company, so were likely fraudulent. Read on for recommendations.