Welcome to On Point by SpeedLine.

Keep up with the latest in pizzeria and payment technology.
Join us as we explore pizza and delivery news and best practices.

Find out About Customer Communications

Maintaining a strong customer base is crucial for the long-term success of any restaurant. A loyal customer is five times more...

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Tags: Customer Loyalty, Customer Service, Restaurant Marketing,

Everywhere you look, you’ll find experts preaching that consistency is the key to success. While consistency alone won’t...

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Tags: Customer Service, Enterprise, Restaurant Operations

You might think that offering a food delivery service, whether through third-party or in-house, is good enough. But having a bad...

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Tags: Customer Service, Delivery Zones, Restaurant Delivery,

We talked with Reed Daniels of Red’s Savoy Pizza and Arjun Sen of ZenMango about how they are able to identify friction points in...

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Tags: Customer Service, Listening to your Customers, Webinar

A restaurant should be a living organism, constantly growing and changing, and that requires a steady flow of feedback from your...

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Tags: Customer Service, Listening to your Customers, Restaurant Operations

As a restaurant owner, you have a love-hate relationship with long lines. While they mean your food is obviously in high demand,...

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Tags: Customer Service, Restaurant Management, Restaurant Operations

With new daily cases reaching nearly six digits in the U.S., there is no denying that COVID-19 is still a very real threat. When...

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Tags: Customer Service, COVID-19, Contactless Delivery,

1. Long Delivery Times

On delivery review sites and reddit forums, long wait times are by far the most common complaint....

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Tags: Customer Service, LiveMaps, Restaurant Delivery,

When it comes to pizza delivery, it’s all about impressing your customers with a high quality of service, from beginning to end....

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Tags: Customer Service, Food Delivery

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