Support Advisories

Monetra EMV Tip Prompt Changes

Posted by SpeedLine Support on May 31, 2019 9:05:52 AM

With the upgrade to Monetra Uniterm 9 (included in SpeedLine 7.3 R104 and later), Monetra has included tip prompt percentage fields in the Monetra Administrator program. This means that the EMV PIN Pad Tip Prompt settings in Store Manager are ignored if you are using Uniterm 9 or later. See how to resolve this.

After upgrading, follow the steps below to set up your PIN pad tip prompts in Monetra Administrator:

  1. Open Monetra Administrator and log in.
  2. In the left menu, click merch users.
  3. In the User Management list, select your user, and click the Edit button on the right to open the Edit Account window.
  4. Click the Advanced button at the bottom of the window.
  5. In the Advanced User Dialog, click the Terminal tab.
  6. In the Tip section, enter the percentages to show on the PIN pad, and select the Other check box to allow customers to enter a different amount.
  7. Click Submit and exit Monetra Administrator.
  8. Restart the Monetra service (in the Windows search bar, type Services, click to open, select Monetra in the list, right-click and click Restart).
  9. Refresh Terminal.

If you have questions, please contact SpeedLine Support toll free at 1-888-923-9185 or support@speedlinesolutions.com.

Topics: Monetra Updates, Third-Party Integrations