The People Behind Your Pizzeria: Pizza Industry Employment Report

Posted by Elizabeth Kelly

Elizabeth was the Marketing Specialist for SpeedLine Solutions from 2017 to 2021. As the previous Managing Editor for the On Point Blog, she ensured our audiences got the restaurant and delivery technology information and news that we're known for.

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In many instances, pizza places are affected differently by world economic events compared to the rest of the restaurant industry.

To better understand it, we surveyed 91 pizzerias from across North America. 


Pizzeria Employee Composition

Of the pizzerias that responded to our survey, 83% employ more than 10 people per location. Brands with two or more locations also employ more people per location, with 93% of pizzerias with two or more locations employing more than 10 people per store. 


93% of pizzerias with 2 or more locations have more than 10 employees per store


A little under a third, at 32%, of employees are full-time, according to the survey. This average remained the same, regardless of the number of locations or the number of employees. 

Pizzerias also reported that they had an average of 3 management-level employees per location. As expected, there was a correlation between the number of employees and the number of managers a pizza place employs, where pizzerias with more employees also had more managers. 

As for non-management staff, 38% of pizzerias reported annual staff turnover rates of 10-25%, while 29% of pizzerias reported annual staff turnover rates between 25-50%. Such a massive spike in turnover rates leads to much higher training and operating costs each year. Only 19% of respondents reported a turnover rate of less than 10%. 


The pizzeria brands we surveyed had an average of 3 managers per location


Delivery Driver Compensation

58% of the pizzerias that offer delivery employ between 4 and 10 delivery drivers. In a past survey, focused on pizza delivery, we learned that 68% of pizzerias have between one and 5 delivery drivers working during a busy night.  


58% of pizzerias employ between 4 & 10 delivery drivers


This past survey also revealed that 68% of pizzeria owners reported their drivers earning between 10-15% in tips on deliveries. These tips are not split with in-house workers at 86% of pizzerias.

85% of pizzerias require delivery drivers to provide their own vehicles


They do, however, require delivery drivers to provide their own vehicle for work. This adds costs for the drivers, such as maintenance, gas, and insurance


86% of pizzerias don't require their delivery drivers to share tips

Delivery Driver Gender Demographics

Pizza is stereotypically a male-dominated industry, but as organizations like Women in Pizza are pointing out, there are many opportunities for women. 


Only 1/4 of delivery drivers are women


Pizzerias surveyed reported an average female driver rate of 25%. This is slightly more than the third-party delivery average, which is 23% according to Gridwise.  


Impact of COVID-19

COVID-19 has impacted employment in every industry to varying degrees. For pizza, especially pizza delivery, the impact has not been as severe as in other restaurant industries. When surveyed last August, 57% of pizzerias reported an increase in sales compared to before the pandemic. In this survey, 46% of pizzerias reported increasing their staffing levels compared to pre-pandemic in order to cope with increased demand. Only 17% of pizzerias indicated a negative impact, stating that they had to lay off employees. 


46% of pizzerias have increased their headcount since the pandemic began



Posted on Tue, Mar 02, 2021 @ 07:03 AM.
Updated on June 22, 2022 @ 4:44 PM PST.

Tags: Delivery Driver Insurance, Employee Management, Employee Turnover, Pizza Industry

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