Searching for a new Point-of-Sale (POS) system can feel overwhelming, especially with the abundance of information provided by sales representatives. However, keeping a few key insights in mind can help simplify the process. Here are five crucial considerations when purchasing a new POS.
1. Prioritize Software Over Hardware
A common mistake among restaurant owners is selecting hardware before deciding on a POS software provider. Each software vendor has specific hardware requirements, and components often lack compatibility with one another. To avoid costly errors, refrain from purchasing hardware until you've finalized your choice of software and fully understand its needs.
2. Uncovering Hidden Fees
When purchasing a POS system, it's crucial to be aware that the initial quote may not cover all costs. Hidden fees can arise from various sources, such as shipping and installation costs that aren’t included upfront. Additionally, some vendors may offer low initial costs or significant discounts if you use their credit card processing services, but be wary of the rates and the length of the term, as these can end up costing you much more in the long run. Always read the fine print to uncover any additional charges that may not be immediately obvious. These hidden fees can significantly impact your overall budget and financial planning, so it’s important to ask about all potential costs before making a decision. Being informed will help you avoid unexpected expenses down the line.
3. Quality Support is Worth the Investment
Many restaurant owners consider POS support an optional expense, but inadequate or poor support can severely negatively impact daily operations. High-quality, comprehensive support can make a significant difference, especially during emergencies or other critical situations. A reliable, and knowledgeable support team ensures that issues are resolved quickly, minimizing downtime, preventing revenue loss, and maintaining overall customer satisfaction and business continuity.
When evaluating support services, consider both response times and the specific types of services included. For instance, comprehensive support often offers essential menu updates, timely software upgrades, and ongoing, year-round assistance to ensure seamless and smooth operations.
4. Cloud Reporting is Invaluable
Your POS system should extend beyond the physical location of your restaurant and its immediate environment. If you want to monitor operations remotely and effectively, choose a system with robust cloud reporting capabilities. Standard POS systems restrict report access to in-house terminals, leaving you in the dark when away from your restaurant and its daily activities. Cloud reporting enables you to easily track performance and metrics from anywhere, providing real-time data to keep your business on track and informed about its overall progress and operational health.
