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Support Advisories

[Update] Recurring Issues with Windows Updates Issues?

Posted by SpeedLine Support on Jun 5, 2018 3:55:27 PM

If you have been disabling or rolling back Windows Updates on your Windows 7 stations to avoid issues with continuous restarts or network printing, please email Support to schedule a time for us to connect in and complete the skipped updates and stop the issues from recurring.

If you prefer to make the changes yourself, visit the Knowledge Base on support.speedlinesolutions.com, and search for the updated steps to: "Prevent continuous restarts (boot loop) after a Windows Update."

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Topics: Support info

Recurring Issues with Windows Updates Issues?

Posted by SpeedLine Support on May 31, 2018 2:27:21 PM

In a recent advisory, we recommended steps to prevent continuous restarts after Windows Updates. For some of you, those steps worked. For most others, we have been able to take additional steps to resolve the problem.

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Topics: Support info

Prevent Continuous Restarts Caused by Windows Updates

Posted by SpeedLine Support on May 17, 2018 10:10:20 AM

Some of you may have experienced continuous restarts (also known as a "boot loop") after recent Microsoft Windows updates of your SpeedLine stations, and potentially your home computers too. 

These restarts are being caused by a conflict with the Windows Media Player Network Sharing Service, which does not allow the update to finish if it is running. We recommend taking steps to disable this service before the next Windows Update release.

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Topics: Support info

PCI Compliance Notice Regarding SpeedWeb and Apache Server

Posted by SpeedLine Support on Mar 26, 2018 2:21:07 PM

As mentioned in a Support Advisory last month, in SpeedLine 7.2 R800 and later, SpeedWeb is no longer hosted by Apache Server, but instead by Microsoft IIS, which is automatically updated by Windows. 

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Topics: Support info, PCI, upgrade

Disaster Preparedness Checklist

Posted by Jennifer Wiebe on Sep 6, 2017 10:27:53 AM

In the wake of Harvey, and with Hurricane Irma bearing down on the Caribbean and Florida, we are thinking of our customers who may be in the path. If you are making preparations for the storm, here are some important tips. For the rest of us—a reminder to review our disaster preparedness plans.

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Topics: Support info

The Threat of Ransomware

Posted by Jim Allison on Jan 30, 2017 10:41:00 AM

The PCI Security Standard Council recently released a Defending Against Ransomware Resource Guide for merchants that SpeedLine recommends that all of our customers read. They have also posted to their blog about it (3 Things To Know About Ransomware, Fast).

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Topics: Support info