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When you conduct business with SpeedLine, purchasing our point-of-sale system is only the first step. With a mandate to provide exceptional service, SpeedLine’s Support assures that if there is a problem, you and your staff can get the help you need from our skilled and knowledgeable team.
1. Product Support
Whether you’re just getting started, or have been with us for years, our team will be there for you every step of the way. With a SpeedLine Support subscription, you can talk to one of our qualified in-house technicians toll-free, 365 days a year. Whether a quick refresher or a deeper question, you can trust that our friendly and knowledgeable support team is ready to help you, so you can focus on taking care of your customers.
With SpeedLine’s Premiere Support, you’ll receive everything that Standard Support offers, plus 1 hour of menu configuration changes to your SpeedLine system or SpeedDine Online Ordering Site per month (per store), and have your required software upgrades installed by SpeedLine Support.
2. Remote Support
With SpeedLine’s secure remote access platform, LiveAssist, our experienced technicians can connect to your POS stations remotely for troubleshooting, training, making changes, updates on the spot, and more! SpeedLine LiveAssist establishes a secure, encrypted connection so technicians can take control of the POS screen, transfer files, and solve technical issues with ease.
3. Customer Support Site
As a SpeedLine Support user, you get full access to our Customer Support Site. From downloadable resources and training videos to purchasing hardware online, SpeedLine’s Customer Support Site provides you with:
- Training tutorials and videos
- Downloadable information documents for your new install
- Support advisories on critical updates
- A searchable knowledge base for troubleshooting help
- The latest user guides and online help
- Archived newsletters
- Forms to request support or new features
- A web store to purchase additional hardware
If you don't find what you’re looking for, call Support at 1-888-923-9185 or email the team at support@speedlinesolutions.com.
Required upgrades do not have to be requested—Premiere Support Services will take care of all SpeedLine required security and product functionality upgrades (not including Windows and Monetra upgrades) for you.
