At SpeedLine, our primary goal is to ensure that your pizza business operates seamlessly. We are committed to helping you save time and maximize system usability, so you can focus on growing your pizza business. With your SpeedLine Support subscription, you can access a comprehensive range of tools and services tailored to your needs. Here’s how you can get the most out of your subscription:

1. Remote Support: Help When You Need It

Our certified technicians are available from 6 AM to midnight, 365 days a year, to provide expert troubleshooting, support, and training, ensuring that your systems are always running at their best. With secure, encrypted remote access, we can assist you quickly and efficiently, no matter where you are. Our services include:

• Live, Toll-Free Support: Speak with our experienced technicians whenever you need assistance, at no additional cost.
• Compliant, PCI-DSS: Rest assured that all your sensitive data is protected, as we maintain full compliance with PCI-DSS security standards.
• Quick, Expert Solutions: Whether it’s a simple question or a complex issue, we provide fast and effective solutions to help keep your operations running.

2. Customer Support Website: On-Demand Tools

Access essential training, resources, and tools anytime you need them through our comprehensive on-demand customer support website. You can find helpful guides, troubleshooting tips, and updates to stay informed and efficient:

• Training Videos: Step-by-step video tutorials to help you and your team get the most out of SpeedLine's features.
• User Guides & System Guides: Detailed documentation that walks you through setup, operation, and advanced features of the system.
• Support Advisories: Stay up-to-date with the latest product updates, enhancements, and important service notices.
• Knowledge Base: A searchable repository of articles and FAQs, providing quick solutions to common issues.

3. Store Management Services: Simplify Operations

For larger restaurant groups or pizza businesses with multiple locations, our Store Management Services are designed to help you streamline operations and save valuable time. We handle critical tasks such as:

• Menu & System Setting Changes: Update menus, pricing, and system configurations across all locations to maintain consistency and accuracy.

4. Minimize Costs with Training Programs

As your pizza business grows, managing your support costs becomes essential. SpeedLine offers training programs designed to help you manage operations more efficiently and reduce reliance on external support:

• Certification Program: Certify in-house installers and technicians, enabling your team to perform cost-effective rollouts and installations.
• Shared Training: Hold training sessions at one central location, saving travel costs and providing training for multiple stores at once.

Ready to Maximize Your SpeedLine Experience?

We’re here to support you every step of the way, whether troubleshooting an issue, rolling out new locations, or simply seeking advice on best practices. If you’re ready to make the most of your SpeedLine Point-of-Sale, don’t hesitate to reach out.

We look forward to helping your pizza business thrive in 2025!