SpeedLine FAQs

Have questions about SpeedLine? Read through the list of frequently asked questions. 

 

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A SpeedLine POS terminal showing the home screen

General POS Questions

 

Is the POS system customizable?

One of the biggest advantages to having a SpeedLine POS is that your SpeedLine menu can be completely customized to your restaurant concept. Even before installation, the SpeedLine Support Team works with you to build your menu and is available to show you how to make updates.


Are you using multiple systems? Integrate online ordering, third-party delivery, business intelligence solutions, and many others to build a solution that works for you.

Does SpeedLine accommodate half-and-half pizzas?
Of course we do! How could we consider ourselves a pizza POS system if we didn’t? SpeedLine boasts a variety of pizza customization options that allow your customers to get creative. Learn about our pizza-specific features on our pizza features page.
What kind of support does SpeedLine offer?
Our Support Team call center is located at our head office, in Abbotsford, BC, and offers live, toll-free support 365 days a year. You can even choose to have menu changes and upgrades taken care of for you. Learn more about our Support Services.
Does SpeedLine have tablets to take orders curbside, tableside, and in lineups?

Yes! SpeedLine has mobile options for taking orders and payments anywhere within range of your Wi-Fi network. You can even accept card payments by pairing the Microsoft Surface Pro or Go tablet with a mobile EMV PIN pad, and print receipts with a small Bluetooth printer. Learn more here. 

Can SpeedLine handle loyalty and rewards programs?
Yes, use SpeedLine’s own loyalty program, or provided by one of our partners. Learn about SpeedLine’s loyalty options.
Does SpeedLine offer online ordering?
SpeedLine offers a fully integrated online ordering product called SpeedDine®. SpeedDine provides the fast and reliable online experience your customers have come to expect. Find out more.
Is SpeedLine compatible with my existing hardware?
Our team will work with you to determine if your existing hardware is compatible with SpeedLine and can be reused. Learn more about our installation process.
Can my payroll file be downloaded?
Your payroll report can be sent directly to your accountant, accounting software, or your head office. The following are just a few accounting software options that work directly with SpeedLine POS: Quickbooks for Restaurants, PeachTree Accounting, and Simply Accounting. Learn about the importance of choosing a POS system that works with your accounting software.
Does SpeedLine integrate with third-party delivery companies?
Unlike many other POS alternatives, SpeedLine uses trusted technology partners to seamlessly funnel third-party orders directly into the POS, so they print in the kitchen just like other orders. Meet our integration partners.

Payment Processing Questions

 

Do we get the option to use our own processor?
You can use your own processor with SpeedLine through one of two gateways: Worldpay Express Gateway, or Monetra. Some SpeedLine features require Worldpay Express Core.
Is there any way to take card payments at the customer's door?
You can! SpeedLine Pay™ allows you to accept card payments at the customer's door, curbside, or even at the table. Learn more about SpeedLine Pay.
Do I need to use a PA-DSS validated POS system?

If you accept credit cards and payments are processed through the POS, the answer is yes.

Since July 2010, merchants (including restaurant operators) are required to use only PCI PA-DSS validated point of sale and payment applications.

Financial institutions enforce the requirement for an annual PCI security self-assessment and quarterly network scans, and can levy fines for non-compliance. If your POS system is non-compliant, you will automatically fail your PCI assessment, and could lose the ability to accept credit cards.

What are the penalties or contravening the PCI standards?

Card data theft is costly. If your restaurant location is determined to be a common point of purchase for stolen card data, the card associations order a forensic audit. This can cost you in the neighborhood of $15,000. Then, depending on the number of cards affected, and whether you have taken the necessary steps toward PCI compliance, the card association(s) assess fines that can range from $50,000 and up.

Moreover, 44 states to date have enacted privacy laws that require you to report any suspected breach to the FBI and personally notify every potentially affected cardholder. The cost of notification averages $30 to $50 per customer

In addition, following a breach, your restaurant is automatically re-classified as a Level 1 Merchant, subjecting you to the same rigorous audit requirements (and costs) as the largest retail companies in the country. Expect to pay $25,000 to $35,000 per year for a mandatory on-site audit.

The Ponemon Institute, a research firm dedicated to privacy, data protection and information security, estimates that a breach costs between $90 and $305 per record. Many factors enter into such an estimate: in addition to the direct costs incurred in legal fees, security audits, fines, and penalties, there are also less tangible losses, such as brand damage, lost customers, and time spent dealing with the credit card breach.

A feature article on RestaurantPartner.com, “Restaurants and Credit Cards – A Dangerous Combination,” related this example from a single Atlanta Bread Co. restaurant in Kansas City:

“When a hacker compromised their credit card processing system it tallied up a bill of over $25,000 and counting. They were threatened with fines up to $1 million and had $16,000 pulled from their bank account without notice. This prohibited them from buying food for a period of time and then had to spend $7000 upgrading their POS system. Luckily, they were able to weather the storm and stay afloat. Unfortunately, many restaurants maintain a very tight cash flow and such a blow could easily put them out of business.”

Is SpeedLine PCI compliant?
SpeedLine is PCI compliant. It has PA-DSS Validation, and our installers are QIR-certified. Learn more about SpeedLine’s installation and support.
How do I check if a POS is PA-DSS-validated?
You can find the list of PA-DSS validated point of sale providers on the PCI Security Standards website.
What does EMV mean?

EMV is a standard developed by Europay, MasterCard, and VISA for chip-based debit and credit cards.

The computer chip inside an EMV card stores and protects cardholder data, and prevents the use of counterfeit cards. The chip must be read by a compatible EMV PIN pad or other secure card-reader. The EMV chip creates a unique transaction code that cannot be reused, reducing fraudulent card-present transactions.

EMV card readers also support Near Field Communications (NFC), for contactless payment (tap and pay) and Apple Pay.

 

Can I use "Store and Forward" mode with EMV to protect against outages?

Yes. If you are using Worldpay Express and the payment network cannot be contacted, the payment information is securely stored until the connection is reestablished. You can also set dollar limits per transaction and per outage period.

EMV PIN Pad Questions

 

Can I use EMV PIN pads to swipe credit cards?
Yes. Credit cards without chips can be swiped though the reader on the side of the PIN pad.
Can I use the PIN pads to swipe gift cards?

Yes, in the following configurations:

  • Using Worldpay with MercuryGift or StoreCard.
  • Using First Data (now Fiserv) North, First Data (now Fiserv) Nashville, or Bank of America, with ValueLink gift cards.
With any other payment processor and gift card combination, no. The above credit card processors use end-to-end encryption (E2EE), so the EMV PIN pad encrypts card numbers, making gift cards unreadable unless the gift card processor has a partnership with the credit card processor. Gift cards from other providers will need to be swiped through a magnetic stripe reader, or manually keyed into the POS.
Can I use the PIN pad to swipe loyalty or Employee ID cards?
No. The data on these cards is not recognized by the EMV software. Use a magnetic stripe reader to read these card types, or key the number into the POS manually.
If you are using Worldpay Datacap/MercuryPay or Express, you can swipe StoreCards, which include loyalty rewards.
Can I move a PIN pad from one station to another station within the same restaurant?
Yes.
Does the PIN pad prompt customers to add a tip?

Yes. A prompt on the PIN pad will allow the customer to enter a tip amount. This prompt can be activated by order type in SpeedLine.

You can choose to prompt for a percentage of the total, or the customer may enter a custom amount.

What happens if a PIN pad stops working?

PIN pads are extremely reliable, but in the unlikely event of failure, there are two options for continuing to process credit cards:

  • You can stop using the station with the defective PIN pad to accept payments, and use other stations instead.
  • You can disable the defective PIN pad on the affected station (call our Support Team for help) and then either swap in a magnetic stripe reader to read cards temporarily or key the numbers in manually.

Without the EMV PIN pad in place, the store will be liable for any chip card-present fraud on the affected station and won't be protected by E2EE.

How is a PIN pad powered?
The PIN pads SpeedLine sells are powered from the computer’s USB port. If you purchased PIN pads from another vendor, contact the vendor, as some PIN pad models need an external power supply.
What is the PIN pad warranty?

This will depend on where the PIN pads are purchased. If purchased from SpeedLine, please refer to the Hardware Warranty Service document, which can be downloaded from the Customer Support site, or requested from SpeedLine Support or Aftermarket Sales.

If purchased elsewhere, please contact the PIN pad manufacturer or reseller.

If I switch processors, can I continue to use the same PIN pads?
Yes, but keys are processor-specific. That means you will need to send your PIN pads in to have new encryption keys injected. This may cost a fee, and while waiting to get the PIN pads back, you will need to switch to non-EMV processing.
Can I move PIN pads from a stock kept at head office to restaurants, or from one restaurant to another?

In our experience, yes, if the stores have the same bank, credit card processor, and encryption keys. However, some credit
card processors have said this may not work. To be safe, if using Monetra, ask your credit card processor.

If using Worldpay, yes, PIN pads are interchangeable between stores.

If I buy PIN pads from SpeedLine, do they include the encryption codes?

Yes. The PIN pads you purchase for SpeedLine come pre-configured for your payment processor, with the encryption key injection complete.

You may find these readers online at a lower price, but typically they do not come configured for your payment processor like the readers from SpeedLine do. Once you receive your PIN pads from a third-party store, you would have to pay to ship them to and from an encryption key injection facility, provide the correct encryption information, and pay a fee per device for the key injection. This is not required when you order directly from SpeedLine.