The SpeedLine Customer Service Coordinator wears many hats, with responsibilities split between 3 teams: Support, Installation, and Training.
The coordinator works directly with SpeedLine customers—coaching them as they plan for upcoming installations, scheduling and arranging the trainers’ travel, and staying in touch with the install staff and new restaurant client through the entire installation.
Internally, the coordinator coordinates staff and customer training, assists Sales in managing installation timelines, arranges company travel, and updates company documentation. The coordinator also assists with hiring in Support, vetting resumes, prescreening potential candidates, and participating in panel interviews.
Customer Service Coordinator Tanya says, “I really appreciate the diversity of my role here at SpeedLine. I especially enjoy collaborating with all our new customers to facilitate an installation experience that goes smoothly and meets their needs. From gathering information, to pre-configuring the system to meet each customer’s specifications, to determining training needs and selecting the right installation dates, I am here to assist!”