Installation & Training Specialist

REPORTS TO:  Installation Supervisor

LOCATION:      Lynden, WA Office (may work remotely)                                   

 

Summary:

The Installation & Training Specialist’s (Trainer’s) primary responsibility is to ensure the successful implementation and “go-live” of SpeedLine POS systems for our customers in accordance with the SpeedLine installation and training program.

Traveling to restaurant locations, the Trainer installs and configures hardware and software, and trains owners, managers, and staff to use it to their maximum benefit. This includes teaching managers and employees how to take orders from start to finish, as well as teaching owners and managers how to use the back office features of the system.

Trainers are also responsible for completing required reports and other assigned projects.

Organization Structure:

There are no positions reporting to the Trainer.

Position Responsibilities:

(Include, but are not limited to, the following. Other responsibilities may be assigned.)

Installation and Training:

  • Conduct remote and in-person demos of the products SpeedLine sells.
  • Ensure complete self-preparedness prior to arriving at assigned installations.
  • Build menus in the SpeedLine software and configure systems to be shipped to store locations.
  • Travel to store locations ensuring the best representation of SpeedLine and ensuring successful installation, training and operation of SpeedLine systems.
  • Complete all aspects of the installation according to current SpeedLine installation procedures.
  • Complete all aspects of delivering customer training according to the current SpeedLine training program.
  • Train custom and certification SpeedLine courses to SpeedLine staff, customers and resellers.
  • Participate in SpeedLine training material and documentation improvement projects as required.
  • Complete special Customer Service projects during home office days.
  • Provide daily work status updates, and proactively partner with the Customer Service Coordinator in planning your schedule.
  • Complete required reports and documentation on time.
  • Promptly escalate installation and training issues.
  • Promote the value of Installation Customer Satisfaction Surveys to customers.
  • Consistently strive to improve efficiency, lower costs, and increase customer satisfaction.
  • Attend team meetings and/or conference calls as scheduled.
  • Manage company resources efficient and effective manner.
  • Participate in Project Satisfaction Survey program as required. 
  • Acts as a back-up to the US Operations Supervisor as scheduled.

General:

  • Maintain a current working knowledge of the position, and participate in job-related training programs or associated personal development initiatives as required.
    • Maintain a strong understanding and working proficiency of the product line and all tools required to perform the job effectively.
    • Stay current with, understand and adhere to all company processes, best practices, your job expectations and processes specific to your job.
    • Recommend and participate in the development of company policies and procedures.
    • Record all customer events and key internal projects in Clientele.
    • Consistently strive to improve efficiency, lower costs, and increase customer satisfaction.
    • Ensures there is an active back-up plan in place for all your duties to cover absenteeism.
    • Review email daily paying attention to detail.  Flag emails for further review if time does not allow you to review it in detail upon first review.
    • Effectively manage your schedule and commitments.

Position Requirements:

  • At least six months of experience in a first level technical support position.
  • Technical diploma (preferred) in a related field from a recognized institution or equivalent experience.
  • Advanced operating system, networking, and system support knowledge and experience.
  • Ability to travel extensively (being away from home up to 75% of the time).
  • Home office access to a computer or laptop and high speed Internet connection.
  • Strong technical computer background including networking knowledge.
  • Knowledge of restaurant operations and the technical requirements of a successful point of sale installation.
  • Knowledge of and demonstrated experience with educational concepts, adult learning principles and effective methods.
  • Experience training non-technical end users on custom software applications.
  • Strong facilitation, presentation and interpersonal skills.
  • Ability to learn quickly, work independently, problem-solve, and perform a variety of tasks.
  • Detail oriented and strong multitasking skills.
  • Excellent typing and computer skills including proficiency with Microsoft Excel, Word, and the Internet.
  • Proactive and energetic personality.
  • Available to work a very flexible schedule, including weekends and holidays.
  • Excellent interpersonal, organizational, customer service and leadership skills.
  • Excellent verbal and written communication skills.
  • Ability to serve as an interface for the organization.
  • Must be able to lift 50 pounds overhead.
  • Have and maintain a valid driver’s license and passport with the ability to travel across the Canadian-US border regularly.
  • Meet the requirements of QIR program as promulgated by PCISSC.

Corporate Expectations:

  • Conduct oneself with honesty, integrity, morality, and fairness
  • Model the corporate vision, mission, and values as outlined in the Employee Handbook
  • Treat co-workers with respect and dignity at all times
  • Encourage by example by demonstrating commitment and dedication in all that you do

 

Apply Now

We would like to thank all candidates in advance for their interest. Only those considered for an interview will be contacted.

Apply Online   or   Apply by Email

  • All attachments should be in PDF format.
  • Please use  "Installation & Training Specialist - Your Name" as the subject line. 
  • No telephone inquiries please.