Restaurant POS and technology news, trends, best practices.

Have you reached the point where your attention is pulled in so many directions, you need a clone? Eventually, any restaurant operator who craves sleep, a vacation, or a family life, will need to hire a manager. Or another manager. A great place to look is your own staff—but consider these points before promoting an employee to a manager role. Continue Reading...

Customer Service is the foundation on which loyalty and word-of-mouth advertising is built. It always has been, and always will be. But nowadays, it’s almost as if being rude is the rule instead of the exception. Continue Reading...

I had the pleasure last week to interview one of our Account Executives, David Hick, about his time with SpeedLine, his time as head chef and kitchen manager at the Whistler Blackcomb Resort, and his experiences as a restaurant consultant. What I learned from our discussion was an interesting approach to restaurant management. Continue Reading...