Customer loyalty is the number one profit driver for independent restaurants, and an integral piece in planning for growth. In part 5 of our growth and expansion series we take a look at building customer loyalty, one guest at a time.
In another look back at a popular post, we discuss key guest experience factors in selecting a point of sale system for pizza and delivery restaurant concepts. Continue reading for Pizza Point of Sale and the Guest Experience...
A new survey by Technomic shows consumers want to see and use new technology during their dining experience. The restaurant industry has been slow to adopt new ordering and dining technology, but chains (including a number of SpeedLine POS users) are now starting to take advantage of technology solutions to provide a better guest experience. Read on for 5 ways you can leverage technology to deliver superior service.
When we launched On Point in June 2011, we didn’t know where it would take us. We had a goal of becoming a go-to source of restaurant technology news and best practices, and a desire to keep our readers up-to-date on emerging technologies and surprising finds in pizza POS and restaurant operations. Nearly two years later, we’re still delivering restaurant technology news and tips twice each week. Keep reading for On Point highlights from the first 200 posts.
A few weeks ago, Pizza Marketplace published an article on higher customer service rankings for restaurants with “engaged” employees. The article, based on a DecisionWise study, focused on the direct link between employee engagement, service, and restaurant profitability. Read on for more about the study, and ways you can engage your employees to deliver better customer service.
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