Restaurant POS and technology news, trends, best practices.

A new survey by Technomic shows consumers want to see and use new technology during their dining experience. The restaurant industry has been slow to adopt new ordering and dining technology, but chains (including a number of SpeedLine POS users) are now starting to take advantage of technology solutions to provide a better guest experience. Read on for 5 ways you can leverage technology to deliver superior service.

When we launched On Point in June 2011, we didn’t know where it would take us. We had a goal of becoming a go-to source of restaurant technology news and best practices, and a desire to keep our readers up-to-date on emerging technologies and surprising finds in pizza POS and restaurant operations. Nearly two years later, we’re still delivering restaurant technology news and tips twice each week. Keep reading for On Point highlights from the first 200 posts.

A few weeks ago, Pizza Marketplace published an article on higher customer service rankings for restaurants with “engaged” employees. The article, based on a DecisionWise study, focused on the direct link between employee engagement, service, and restaurant profitability. Read on for more about the study, and ways you can engage your employees to deliver better customer service.

With the holidays fast approaching, many restaurant operators are struggling to stay on top of employee schedules, unpredictable restaurant traffic, and their own family events—all while maintaining excellent customer service. When fuses are short and wallets are shrinking, customers still expect good service. Read on for some easy tips to keep your staff providing the service your guests expect throughout this busy season.

The guests in your POS database are your most valuable source of ongoing revenue. Repeat business is critical. Guests become loyal fans and repeat patrons because they feel welcomed, valued, and well treated—both with the quality of the food you serve and the way you serve it. Read on for 5 ways you can use your point of sale system to improve service.