Restaurant POS and technology news, trends, best practices.

Happy employees naturally provide better service. If you want your hourly staff to represent your brand with the same care you would yourself, you need to keep them engaged and motivated.

So how can restaurant technology help you keep your employees happy, engaged, and on top of their service game?

Read on for a look at ways to use restaurant technology to engage staff in achieving top sales performance and great customer service.

In the restaurant industry, competition is fierce. Beyond great food and a welcoming atmosphere, great service can help set you apart. Continue reading for 4 ways that treating your restaurant patrons as guests can pay dividends in increased order frequency.

A restaurant owner’s job is never done. It’s a 24/7 commitment, and perpetually vulnerable to costly errors. Over the next few weeks, we will be tackling some the more common mistakes that restaurateurs and their staff make, and giving suggestions for how to avoid them. Read on for Part 1 of our series: customer service errors that are costing you money.

Chances are, people are talking about your restaurant online. Is that chatter good, bad, or indifferent...and how do you plan to deal with it? Continue reading for more on social media listening tools and tips...

Customer Service is the foundation on which loyalty and word-of-mouth advertising is built. It always has been, and always will be. But nowadays, it’s almost as if being rude is the rule instead of the exception. Continue Reading...